Refund policy

Returns are not accepted for stationery bundles, mystery boxes, curated sets, or personalized items.

Due to the nature of these products, all sales are final.

Returns or refunds are only accepted if an item arrives damaged during shipping.

To request a replacement or refund for a damaged item, customers must contact us within 48 hours of delivery and provide clear photos of:

• The damaged item

• The shipping package

• Any visible shipping label

Requests submitted without photos may not be eligible for a refund or replacement.

VOLBUY is not responsible for packages that are lost or stolen after delivery has been confirmed by the shipping carrier.

If tracking information shows that a package has been delivered, customers should contact USPS and their local post office for assistance in locating the package.

Incorrect shipping addresses provided by the customer are not eligible for refunds. Customers are responsible for ensuring that their shipping information is accurate before placing an order.

Shipping fees are non-refundable once an order has been shipped.

Refunds approved by VOLBUY will be issued to the original payment method and may take several business days to appear, depending on the customer's financial institution.